Returns & Refunds
Republic of Ireland Returns:
Please note that our online store runs separately to our retail store and the same T&C’s do not apply when purchasing directly from our store in Ardee, Co.Louth
See returns information below:
We offer returns on our products. You can find out which items are eligible on the delivery & returns tab on each product page.
Returning an item(s) is quick and easy. You have 14 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
Please click button below to return an item(s). You will find a list of courier(s) available and full return instructions.
You do NOT need a Meadow Lane account to create a return. Simply enter your order number (with R at the beginning) and post code as entered on order.
Please note: If your order arrives and is not in perfect condition, please contact the shop at email@example.com within 24 hours of receiving your order. Include clear photos and a description of damage/fault as well as images of the packaging. Click here for more information.
If unable to return an unwanted item within 30 days due to Covid-19, we will honour a late return as long as the item(s) meet the other terms of our returns policy. (i.e. they are in a new and unused condition in their original packaging and in a saleable condition. Contact firstname.lastname@example.org to discuss this and arrange a late return.
Easy (chargeable) Returns:
If item(s) aren’t eligible for free returns, please note you will have to cover the cost of the return. Follow instructions to make a return:
- Log in to your Meadow Lane account (if you don’t have one please create one here)
- Find the item (s) you wish to return and follow instructions online.
You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
For more info visit the Returns & Refunds FAQs.
Oversized Furniture Returns:
You have 14 days from receipt of your oversized furniture to return it. (Please note large items or special orders receive a credit note or will incur a restocking fee)
The cost to return your oversized furniture is €125. Please note delivery costs incurred by the business or customer will not be refunded.
Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
Damaged or faulty items must be reported and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
To return oversized furniture items please contact email@example.com.
For more information visit Oversized Furniture FAQs.
In-Store Returns Policy
We reserve the right to refuse any refund if a good is returned to us after 14 days. For a refund to be accepted, you must ensure:
- The items are in good condition (i.e. they must be in saleable condition. If a product has been damaged through no fault of your own the onus will be on you to prove this as stated above)
- The original labels and tags are attached
- You can provide proof of purchase (e.g. a receipt)
Please note: If you are returning a product with no fault, you do not have a legal right to return the goods. We will honour a refund in-store with small items (Credit Note will only be issued for special order on furniture) if made within 14 days and with the required points listed above. Failure to do so will mean refusal of refund.